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Set Up Call Forwarding

Connect your business phone to your Betula assistant so your assistant can handle calls.

How Call Forwarding Works

Call forwarding lets your existing business phone automatically send incoming calls to your Betula assistant number. Your customers still dial your regular number, but your Betula assistant answers the call.

You stay in complete control—turn forwarding on when you want Betula to take calls, and turn it off when you want to answer directly. It's that simple.

Important:

Your phone service stays exactly the same. We never interrupt your current service or make changes to your account.

Forwarding Options

1. Conditional Call Forwarding

Your phone will ring first if it is on and reachable. If you are on another call, choose not to answer, or if your phone is off or unreachable, the call will be forwarded to your assistant.

Note: iPhone users need to disable voicemail for this to work properly.

2. Unconditional Call Forwarding

This option forwards all calls directly to your assistant automatically. This is ideal if you already have a business number and want your assistant to handle all calls to that number. Since all calls are forwarded automatically, callers are connected immediately to your assistant, unlike conditional forwarding where they may hear multiple rings first.

Quick Setup Process

Steps to forward calls to your Betula assistant

1

Get Your Betula Number

Visit Betula and set up your assistant to get your new number for your assistant

2

Choose your Carrier below

Select your phone provider below to see the exact setup codes for your service.
Not listed? Contact us

3

Dial the Code

Enter the special code on your phone like making a regular call, then your new assistant number, and press dial.

4

Call & Test

Make a test call to your existing number to confirm forwarding works.

iPhone Users:

Turn off "Live Voicemail" in Settings > Phone > Live Voicemail to ensure Betula receives all forwarded calls properly.

Setup Instructions by Carrier

Select Your Country

United States Canada
United States Carriers
Verizon
T-Mobile
AT&T
Boost Mobile
Mint Mobile
Cricket
Google Voice
Landline

Verizon Setup

Unconditional Call Forwarding (All Calls):

*72[YourBetulaNumber]
Example: *728451234567

Conditional Call Forwarding (No Answer/Busy):

*71[YourBetulaNumber]
Example: *718451234567

This forwards calls only when you don't answer after 3-4 rings or when you're already on another call.

To Turn Off Forwarding:

*73 (turns off all forwarding)

This single code turns off both unconditional and conditional forwarding.

Important: Verizon doesn't support iPhone's call forwarding toggle—always use dial codes. Test your setup by calling from another phone.

iPhone Users:

Turn off "Live Voicemail" in Settings > Phone > Live Voicemail. This feature can prevent conditional call forwarding (*71) from working properly.

T-Mobile Setup

Unconditional Call Forwarding (All Calls):

**21*[YourBetulaNumber]#
Example: **21*8451234567#

Conditional Call Forwarding:

Set up each condition separately:

**61*[YourBetulaNumber]# (No Answer)
**67*[YourBetulaNumber]# (When Busy)
**62*[YourBetulaNumber]# (Unreachable)

To Turn Off Forwarding:

##21# (turns off unconditional forwarding)

To disable specific conditions: ##61# (no answer), ##67# (busy), ##62# (unreachable)

Note: Works with T-Mobile and carriers using their network like Metro, and Ultra Mobile. iPhone users can use Settings > Phone > Call Forwarding for basic forwarding.

AT&T Setup

Unconditional Call Forwarding (All Calls):

*21*[YourBetulaNumber]#
Example: *21*8451234567#

Conditional Call Forwarding (Busy/No Answer/Unreachable):

*004*[YourBetulaNumber]*11#
Example: *004*8451234567*11#

This single code covers all conditional scenarios (busy, no answer, unreachable).

To Turn Off Forwarding:

##21# (turns off unconditional forwarding)
#004# (turns off conditional forwarding)

Note: iPhone users can also use Settings > Phone > Call Forwarding for basic forwarding, but conditional forwarding requires dial codes.

Boost Mobile Setup

Unconditional Call Forwarding (All Calls):

*72[YourBetulaNumber]
Example: *728451234567

Conditional Forwarding: Not reliably supported. Boost Mobile primarily supports unconditional (all calls) forwarding only.

To Turn Off Forwarding:

*73 or *720

Important: Boost doesn't support iPhone's call forwarding settings—use dial codes only. Press the Talk key on your phone to dial. You'll hear 3 rapid beeps when setup is complete.

Mint Mobile Setup

Unconditional Call Forwarding (All Calls):

**21*1[YourBetulaNumber]#
Example: **21*18451234567#

Note: Mint Mobile requires adding "1" before the phone number.

Conditional Call Forwarding:

**004*[YourBetulaNumber]#
Example: **004*8451234567#

This covers all conditional scenarios (busy, no answer, unreachable).

To Turn Off Forwarding:

##21# (turns off unconditional forwarding)
#004# (turns off conditional forwarding)

Note: Mint uses T-Mobile's network, so standard GSM forwarding codes work. iPhone users can use Settings > Phone > Call Forwarding for basic forwarding.

Cricket Wireless Setup

Unconditional Call Forwarding (All Calls):

**21*[YourBetulaNumber]#
Example: **21*8451234567#

Conditional Call Forwarding:

**004*[YourBetulaNumber]#
Example: **004*8451234567#

This covers all conditional scenarios (busy, no answer, unreachable).

To Turn Off Forwarding:

##21# (turns off unconditional forwarding)
#004# (turns off conditional forwarding)

Note: Cricket uses AT&T's network and supports GSM forwarding codes. iPhone users can use Settings > Phone > Call Forwarding for basic forwarding.

Google Voice Setup

Setup Process:

  1. Go to voice.google.com
  2. Click the Settings gear icon in the top right
  3. Under "Linked numbers," click "New linked number"
  4. Enter your Betula assistant number
  5. Google Voice will call your Betula number for verification
  6. Betula will automatically verify the setup
  7. Go to Settings > Calls > Incoming calls
  8. Enable call forwarding for your linked Betula number

To Turn Off Forwarding:

Go to Settings > Calls > Incoming calls and toggle off call forwarding, or remove the Betula number from Linked numbers.

Note: Google Voice only supports unconditional (all calls) forwarding. Conditional forwarding is not available.

Landline Setup

Forward All Calls:

*72[YourBetulaNumber]
Example: *728451234567

Wait for a confirmation tone or voice prompt after dialing.

To Turn Off Forwarding:

*73

Note: These codes work for most traditional landline providers (AT&T, CenturyLink, Frontier, etc.). If *72 or *73 doesn't work, contact your landline provider for specific instructions.

Canada Carriers

CRITICAL: Voicemail Must Be Disabled

Before setting up call forwarding, you MUST disable voicemail on your mobile line.

Most Canadian carriers (Rogers, Bell, Telus, Fido, etc.) block conditional call forwarding when voicemail is active. If you skip this step:

  • The forwarding codes will return error messages
  • Codes may appear to work but won't actually forward calls
  • Calls will still go to voicemail instead of Betula

Action Required: Call your carrier's customer service and request to completely disable voicemail (not just turn it off in settings). Confirm it's removed before proceeding with setup.

Rogers/Fido
Bell/Virgin Plus
Telus/Koodo
Freedom Mobile
Videotron/Fizz
SaskTel

Rogers / Fido Setup

Before You Begin:

Call Rogers at 1-888-764-3771 (or Fido at 1-888-481-3436) and request to have voicemail completely removed. Verify it's disabled by calling your phone—it should ring indefinitely without going to voicemail.

Quick Setup - All Conditions at Once (Recommended):

*004*[YourBetulaNumber]#
Example: *004*4165551234# (use 10 digits, no spaces)

This sets up forwarding for busy, no answer, and unreachable conditions all at once.

Individual Setup (if needed):

*67*[YourBetulaNumber]# (when busy)
*61*[YourBetulaNumber]# (no answer)
*62*[YourBetulaNumber]# (unreachable)

Verify It's Working:

*#67# (check busy)
*#61# (check no answer)
*#62# (check unreachable)

Should display your Betula number.

To Turn Off Forwarding:

##004# (disable all at once)

Or individually: #67#, #61#, #62#

Important Formatting:

  • Use 10 digits only (no +1, no dashes, no spaces)
  • Must include # at the end of the code
  • Wrong: *67*+14165551234# or *67*416-555-1234#
  • Right: *67*4165551234#

Bell / Virgin Plus Setup

Before You Begin:

Call Bell at 1-866-301-1942 (or Virgin Plus at 1-888-999-2321) and request to have voicemail completely removed. Verify it's disabled before proceeding.

Quick Setup - All Conditions at Once (Recommended):

*004*[YourBetulaNumber]#
Example: *004*4165551234# (use 10 digits, no spaces)

Individual Setup:

*67*[YourBetulaNumber]# (when busy)
*61*[YourBetulaNumber]# (no answer)
*62*[YourBetulaNumber]# (unreachable)

Verify It's Working:

*#67#, *#61#, *#62# (check settings)

To Turn Off Forwarding:

##004# (disable all)
Or: #67#, #61#, #62# (disable individually)

Telus / Koodo / Public Mobile Setup

Before You Begin:

Call Telus at 1-866-558-3587 (or Koodo at 1-866-995-6636) and request to have voicemail completely removed.

Quick Setup - All Conditions at Once:

*004*[YourBetulaNumber]#
Example: *004*6045551234#

Adjust Ring Time (Optional):

*004*[YourBetulaNumber]**30# (30 seconds / 6 rings)
*004*[YourBetulaNumber]**20# (20 seconds / 4 rings)
*004*[YourBetulaNumber]**10# (10 seconds / 2 rings)

Note the double asterisk before the time value.

VoLTE Issues (Public Mobile users):

If you get "Invalid MMI code" error:

  1. Go to Settings > Cellular > Voice & Data
  2. Switch from "LTE" to "3G"
  3. Set up call forwarding using codes above
  4. Switch back to "LTE"
  5. Toggle Airplane mode on/off

To Turn Off Forwarding:

##004#

Freedom Mobile Setup

Before You Begin:

Call Freedom Mobile at 1-877-946-3184 and request to have voicemail completely removed.

Setup (All Conditions):

*004*[YourBetulaNumber]#
Example: *004*4165551234#

Verify & Disable:

*#67#, *#61#, *#62# (check settings)
##004# (disable all)

Videotron / Fizz Setup

Before You Begin:

Call Videotron at 1-888-433-6876 and request to have voicemail completely removed. For Fizz, manage through your online account.

Setup (All Conditions):

*004*[YourBetulaNumber]#
Example: *004*5145551234#

Verify & Disable:

*#67#, *#61#, *#62# (check)
##004# (disable)

SaskTel Setup

Before You Begin:

Call SaskTel at 1-800-727-5835 and request to have voicemail completely removed.

Setup (All Conditions):

*004*[YourBetulaNumber]#
Example: *004*3065551234#

Verify & Disable:

*#67#, *#61#, *#62# (check)
##004# (disable)

Troubleshooting & FAQ

Call forwarding FAQs and Troubleshooting tips

🇨🇦 Why isn't call forwarding working on my Canadian carrier? +
99% of the time, it's because voicemail is still active. Most Canadian carriers (Rogers, Bell, Telus, Fido, Virgin Plus, Koodo, etc.) block conditional call forwarding when voicemail is enabled. You MUST call your carrier's customer service and request to have voicemail completely disabled/removed from your line (not just turned off in settings). To verify it's disabled, call your own phone—it should ring indefinitely without going to voicemail. Only after voicemail is fully removed will the forwarding codes work properly.
🇨🇦 How do I know if voicemail is truly disabled on my Canadian phone? +
Call your own phone number from another phone. If it goes to voicemail after ringing, voicemail is still active. When properly disabled, the phone should either ring indefinitely or give a message that you're unavailable (with no voicemail option). Some carriers say voicemail is "off" when it's actually just paused—insist that it be completely removed from your account at the system level.
The forwarding code didn't work. What should I try? +
First, double-check that you're using the correct code for your specific carrier. Make sure you're including the pound sign (#) or star (*) exactly as shown. Also, do not include country code in your number - just the code followed by the ten-digit assistant number. Try calling from another phone to test if forwarding is actually working—sometimes there's no confirmation message even when it's successful. If still not working, contact your carrier's customer service to confirm call forwarding is enabled on your account. For Canadian carriers: Ensure voicemail is completely disabled first.
Will call forwarding cost me extra money? +
Most carriers include call forwarding as a free feature, but forwarded calls may count against your minutes if you have a limited plan. Check with your carrier to understand any potential charges. Betula's service pricing is separate and covers all call handling on our end.
Can I still receive calls directly when forwarding is on? +
With unconditional forwarding, all calls go to Betula immediately. If you want to sometimes answer directly, use conditional forwarding (when busy/no answer) or turn forwarding on/off as needed using the dial codes. You stay in complete control.
Can I control the number of rings before call is forwarded in conditional call forwarding? +
The ability to control ring time varies significantly by carrier.

🇺🇸 United States:
- Verizon: ❌ No user control - fixed at ~30 seconds
- T-Mobile: ✅ Full control - dial **61*18056377243**[seconds]# (5-30 seconds)
- AT&T: ✅ User control - dial **61*[voicemail number]**11*[seconds]# (5-30 seconds)
- Boost/Mint: ✅ Likely same as T-Mobile codes
- Cricket: ✅ Likely same as AT&T codes
- Google Voice: ✅ Full control through web/app settings
- Landline: ✅ Usually controllable - varies by provider

🇨🇦 Canada:
- Telus/Koodo/Public Mobile: ✅ Full control - dial *004*[number]**[seconds]# (10, 20, or 30 seconds)
- Rogers/Fido/Bell/Virgin/Freedom: ⚠️ Typically default to 20-30 seconds, contact carrier to adjust
What happens if Betula can't answer a call? +
Betula is designed to be available 24/7, but if there's ever a technical issue, calls will go to your regular voicemail after a brief period. We monitor our systems constantly and will notify you immediately if there are any service interruptions.
How do I know if call forwarding is working? +
The best way to test is to call your business number from another phone. If Betula answers, forwarding is working correctly. You can also check your Betula dashboard to see incoming call logs. Some carriers provide a confirmation tone when you set up forwarding, but not all do.
Can I set up forwarding for multiple phone numbers? +
Yes! You can forward multiple business lines to the same Betula assistant number. Each phone line needs to be set up separately using the appropriate codes for that line's carrier. Betula will handle calls from all your forwarded numbers seamlessly.
Will my customers see a different number when Betula calls them back? +
Yes, currently outbound calls will show Betula's number. We're working to display your original business number when making outbound calls to maintain consistency with your brand.
(Canada) Why must I disable voicemail for conditional forwarding to work? +
Canadian carriers (Rogers, Bell, Telus, etc.) have a technical limitation where conditional call forwarding and voicemail cannot coexist on the same line. When voicemail is active, the forwarding codes either fail, appear to work but don't actually forward, or only toggle voicemail settings. This is a carrier-level restriction, not a Betula limitation. Once voicemail is disabled, Betula provides voicemail functionality through your assistant, so you won't lose this capability.
(Canada) How do I verify that voicemail is actually disabled? +
Call your own phone number from another phone and let it ring. If it goes to voicemail after several rings, voicemail is still active. When properly disabled, the phone should either ring indefinitely or give you a message that the person is unavailable (without the option to leave a message). You can also dial the verification codes (*#67#, *#61#, *#62#) - if they show your Betula number, forwarding is set up correctly. If they show a voicemail number, voicemail is still interfering.

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