ProductWhat Happens When an AI Assistant Answers Your Calls?
We're learning that for some professionals and small-business owners, the real problem with incoming calls isn't answering them. It's deciding which ones deserve their attention.
What we're building at Betula — and what we've learned along the way.
ProductWe're learning that for some professionals and small-business owners, the real problem with incoming calls isn't answering them. It's deciding which ones deserve their attention.
EngineeringWhat we learned choosing a voice AI platform while building Betula — from managed platforms like Vapi and Retell to frameworks and real-time infrastructure like LiveKit and Pipecat.
EngineeringTavus gave me early access to PAL Maker, their no-code platform for building perception agents — agents that can see, listen, and act. I built a patient intake agent in under 30 minutes.
EngineeringTen architectural decisions from two years of building production voice agents at Betula — covering platform choice, model selection, harness design, agent behavior, memory, and the user-facing interaction experience.
ProductMost of the work this month went into making the agent more useful inside calls and meetings — better note-taking, clearer action items, and a more honest dashboard.
GuidesA full walkthrough of how Betula works — from setting up your assistant to having it sit in on your meetings — plus what's new since the video was filmed.
CompanyTwo years in, here's what's worked, what we got wrong, and what's still unsolved — from bootstrapping to a costly platform migration to the user-acquisition problem we haven't cracked yet.